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Brandon Letchworth
Brandon ordered $33.50 worth of installation parts off of our web site.  The address he provided on
the order was in VA. but after we shipped the item he informed us he was in AZ. not VA. and that he didn't
change his address on Paypal (our credit card processor) and apparently he didn't file a forwarding
address with the post office when he moved ...
He filed a merchandise not received claim with paypal and since we shipped the item through US postal service
with no insurance on such an inexpensive item, it lets him get away with stealing it from us.

In the claim to he made against us he lied about things. 1) he said we wont return emails, on the contrary
I have emailed the guy back and fourth at least 10 times so far. Plus he says we accused him of fraudulently
using two addresses to obtain the merchandise for free.. If we had not returned his emails then how could
we have said this?  We did ask him if he was trying to screw us in one of the emails, I know now he was!
2) he also claims we never shipped his merchandise, which we did ship it to his VA address he provided us,
we have told him that numerous times already..

Bottom line is, we did ship merchandise to the address provided by the crook, and the crook reversed
the credit card charges and ended up with the item for free.

Brandon Letchworth
*  letchworth3@cox.net  *
311 52nd St
Virginia Beach, VA  23451

fraudulent address
110 E. Greenway pkwy. apt #2057
Phoenix, Arizona. 85022


Composite Drawing of the crook!
 

On the internet its hard to battle these bad guys, its hard for an internet e-commerce site to provide a good service to its customers and at the same time not get hammered by the online fraud artists. We choose to try, and we consider the losses like this one the simple costs of doing business.  However, we hope in some way that us publishing our stories of the crooks that rip us off will help someone else down the line avoid these bad guys.

email Eddie@installer.com