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Car Audio Q&A

Returns and Exchanges

Our Policies

We want you to be happy and get your goodies working in your car!

We do our best to supply as much information as we can on our web site,
We supply all the manufacturers (WHAT FITS) charts,
as well as an extensive CAR LOOKUP,
and our installers that can try to help you through emails,

BUT, it is ultimately up to you and YOUR INSTALLER to make sure you order the correct parts!!

We do our best, but are not responsible for errors made in the manufactures charts,
We do not know everything about every car ever made (no one does!),
Even if we do know one car, your car could be completely different!!

You are probably too far way away for us to look at your car.

In other words,
We try our best to help, but we can't guarantee the parts you choose for your car will work like you want them to.

Please be sure of what you need, we do not have any use for parts returned to us after they have been *tried out*! I cannot stress with you enough to pull the car apart and try to match up what you have with the photos that we have on our web site, or email us your photos of what you have so we can better help you!  We can only do our best with our recommendations and we can't guarantee what our folks tell you is correct!

BUT DON'T WORRY!!  You can exchange it!

Exchanges

If you want to return an item for exchange you can do so for 30 days after the original order date.

RETURN AUTHORIZATION: First get authorization ( form at bottom of this page) before you return the item.
We call this authorization the RA#.

If you send something back to us without an RA# we won't know what to do with it.
We do not accept any returns without a copy of the original receipt and the RA# issued by our returns department which must accompany the item back to us and the RA# must also be on the outside of the shipping package.

TRACKING: When shipping an item back to us for exchange it is a good idea to ship it back to us with the ability for you to track the package, it is possible for packages to be lost in the mail and if you track it and insure it then you minimize your chances for loss.

If the item gets lost in the mail we are not responsible. Please use a tracking number for your own protection.

If your in a hurry you can get the RA# for the wrong part and once you have the RA# from us, you can go ahead and order the new part from our web site so we can ship it to you right away while your returning the wrong part. Please be sure to mention the RA# on the new order, you can type it in the notes box on the new order. Once we get the RA back, we can refund you back the difference on the second order.

Or if you prefer to wait until we receive the part first and then we just send you the exchange part then that's alright also (just takes a bit longer).. (we can email you a bill to cover the shipping and any price difference there may be)

DEFECTIVE PART: If you have a defective or broken part and you want to exchange it for a new one, 
you will still need an RA# for an exchange! 

Send the part back to us with the RA# and we will rush you a new one with no restocking fee and no new shipping fees.

NOTICE:
A large part of the so called defective parts we receive back are NOT defective at all. DOUBLE CHECK!

Please make sure your installer properly checks out the part to determine this before it is returned. Far too many parts are  sent a part back and the problem is with the install not the part... DOUBLE CHECK! Also, we suggest talking to the manufactures tech support or our tech support, to help determine if the part is really the problem.
If the part is not actually defective then we will NOT honor our no restocking and no return shipping fees.. This oversight on your installers part could cost you money.

WARRANTY:
product warranty is provided by the manufacturer of the part, not by us, we are only the reseller!
Some parts may not have a warranty at all.
Some manufacturers may let us do a swap or repair for you to make things easier, some manufacturers may want the defective item sent directly to them..
The determination of warranty status (if any) will be determined by the manufacturer..

WRONG PART:
If you made a mistake in ordering, this is very common, there are a lot of different cars and different parts, and quite frankly a lot of our customers do not take the time to research what part they really need..

But don't worry, if the part is like new we can trade it for a different part..
For this service there is a 25% restocking fee..
This happens a lot but we have implemented this great exchange policy to help you find a solution.

WRONG PART:
If you receive the WRONG part from us that does not match the part you ordered (we are human, it happens) please contact us ASAP and we will fix you up !

No refunds

All exchanges will be subject to a 25% restocking fee.
(except defective exchanges for same part have no restocking fee or shipping fee)
No returns AT ALL without authorization number and copy of the original receipt.
No returns on used or abused parts. If you break it, don't waste time and money sending it back! No credits on shipping fees or labor.

Alternatives

It might be a waste of your money to send back an inexpensive part,
the postage to get it back to us could be more than the part.

Or any part you have opened and tried to install WE WILL NOT GIVE YOU CREDIT,
As an alternative you can always sell this kind of thing on Ebay, the
demand is high and even if the parts are open, the ebay buyers will take it, and they pay the postage!

Our Address

Once we email you the RA#,
return the package to us with the RA# on the package
and a copy of our receipt inside the package


Installer.com
4129 Richmond Ave
Houston TX 77027

Please don't return the package to us without the RA#, we will not know what to do with it!

Packing

Please pack them well and track them so they wont get lost.

Please send back the items in their package in the condition you received them, do not write on or stick adhesive labels to the items packaging or the item, do not staple or screw up the item or we will NOT be able to process your order... 

( We recently got an item back from a customer and it had a huge adhesive label stuck to it that would not come off, trying to unpeel the thing pulled of the items original label and the manufacturer wont give us credit for it now...
We got another one back that the customer had stapled the package shut and stapled through the item, so now the manufacturer thinks the item is abused and wont stand behind it.)

Questions?

Please feel free to ask ANY questions,
you can email us at help@installer.com or you can
give us a call during business hours 832-623-2955

Obtaining an RA# from us

We must issue you a Return Authorization number.   (RA#)

The RA# is very important so we do not loose your item or forget the circumstances of your return.

We talk to many folks and our memories may not good enough to keep up with all returns, so the RA# is very important!...

All returned items MUST have a return authorization number clearly marked and a copy of the original receipt which must accompany any returns, its also a good idea to write the RA# on the outside of the package you are sending to us so we can quickly route it to our returns dept. 

DO NOT send us a return without an RA# we will not know what to do with it.

After we issue you an RA#,
please return the item in a timely manner,
we only keep the RA tickets open for 30 days,
if we get nothing from you in 30 days we will close the RA ticket.

Fill in this form - You will receive your RA# by email

To get an RA# Please type your invoice number here.
(5 digit number located at the top right of our invoice which should have accompanied the item(s) we shipped you)
Please enter the last name on your invoice.

If you do not have your invoice number you can email us for help

 

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WE SHIP DIRECTLY TO YOU

Email us!
4129 Richmond Ave, Houston TX 77027
Product warranty (if any) is provided by manufacturer.
Even though we do our best, our datasheets and even our tech support can be wrong! Your car may be different!
Please have your installer double check what will fit your vehicle before you order parts from us.
Mistakes are common!

Please read our return policies or click here to return items

Using this website means you accept our terms.
4129 Richmond Ave. Houston TX 77027
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