Customer Testimonials
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Other Online Reviews |
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Thanks to the folks at installer.com I can listen to my favorite tunes again!
They actually reached out to another company to help find a conversion box for my older Acura.
Prompt customer service response and follow through with a great product.
-JasonZ=
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Today, I got an EXCELLENT AND CREATIVE install of my IC-7000 in my Lexus HS-250h
which I thought would be a big problem. River Oaks Stereo is the greatest, based
on 3 different installs.
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Hello Eddie,
I would like to leave feedback on my recent purchase.
My package arived within a few days, but one piece was damaged.
I called at 4:45 on Friday to inform you of the damage and ask what steps to take to replace the broken part,
I spoke with Eddie and he informed me they would ship a replacement part out.
I received the new part (very well packed:) on Monday! Wow, that is super service. I then had a couple of questions regarding the install of the new radio, and my call was answered and my question addressed in a couple of minutes. The reason I purchased from your company was the positive feedback from past customers. I am very glad I did.
Thank you
Mike
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I contacted Dwayne at Installer.com after a frustrating experience with BestBuy.
I tried to order a complete package and install from Best-Buy for my daughters car for college.
I usual can do this myself but had a good year and treated myself to have them
install the whole package as I have to work in a driveway and is wintertime. They
ordered all the wrong parts and had them mistakenly shipped to my house and on
top of that I missed the install appointment because the parts arrived late.
I decided to install it myself after missing the appointment. After working in 31 degree
weather for a couple of hours I realized BestBuy had ordered the wrong bracket and would
never fit.
The next day I called Dwayne at Installer.com and he listened to my dilemma and set me straight
toward the proper bracket I needed. He made sure I was able to receive the bracket in a timely
manner before my daughter left for school. He followed through to make sure the bracket made it to my
home in time for me to install the stereo receiver. If the rest of my life could flow so seamlessly...
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Hello Ed,
I appreciate the fast, documented follow-up for my order! Nice!
Good clear billing info!
Gary
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I received
the plug last night and installed the radio this morning.
Prior to
contacting your company,
I was told by 4 different techs including Ford and
their "radio" people that the radio I had would not work in my car.
When I
called your company, I talked to Angelo who was very knowledgeable and took
the time to make sure I understood what I needed. I want to commend Angelo
for his outstanding customer service and thank you for providing me exactly
what I needed in both parts and information for this installation. I will be
sure to contact you for any future radio needs and will highly recommend
your company to any one I know who has a need for installation parts.
Thanks
again for all of your help.
Bob
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THANK YOU VERY MUCH
Dear Mr. Eddie Runner,
You found a wallet this week. It belonged to my son Kenneth F. Just wanted
to let you know we received the wallet in the mail yesterday. I want to
know,
In my opinion, If there were more honest people like you this world would be
a better place. Here’s hoping God blesses you and yours abundantly. |
Eddie,
I have had several questions in regards to
installing an aftermarket stereo on my Chevy impala.
Dwayne has answered all
of my questions and has provided me with excellent customer service that
should be recognized. I hope that dwayne will receive the recognition that
he deserves and the knowledge that he is a beneficial part of your team.
Please ensure him that his customer service is way above par and that he
should continue doing what he does best which is providing awesome customer
service.
Sincerely, Stephen |
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Thank
you & I appreciate the help Darrell provided to me. Have a great rest of
the day....Bob |
Please
THANK Dwayne for incredible Customer Service ! You Guys ROCK ;>)
Dan
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Eddie,
This solution for satellite radio worked great in my wife’s 2004 Lexus GX470. She is very happy with it! Happy Wife! Happy Life!
Thanks Marty…
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His a big thanks for the help. I have the radio installed and working. All the parts you recommended did the trick and the email and phone guidance was excellent. I would have been really stuck without your help.
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Thanks guys got package everything worked a treat made the job super easy
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Just wanted to thank you guys for such fast service. Also, you had just what I needed that I couldn't find anywhere else. Is there a page I can go to
to write a review about your service. You are fantastic. Thanks so much, Jo Alexander
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I called yesterday for information about some products on your website. When I called, a human being actually answered the phone, he was in the USA and spoke fluent English! When I explained my situation he did not refer me to someone else or put me on hold. He knew exactly what I was talking about, and explained that what I had in mind would not work, and told me why. He told me how to solve the problem without ordering anything from you.
I thought I was back in the 1940's and 50's. What a refreshing experience. It is good to know there is still at least one company with honesty, courtesy, and integrity. You made my day. Thanks, and God bless you.
Arthur
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Dwayne- received my shipment yesterday (aux adaptor for satellite button w/3.5mm headphone jack adaptor). Install took me about 7 minutes this morning and everything works GREAT. This is EXACTLY what I was looking for and can now use my xm/iPod/droid to play my music with really good sound quality and no shitty fm modulator.
Tools required ? A flatness screwdriver and 8mm nut driver. That was it.
I find it GREAT that you gave me exactly what I wanted when that other place told me "you'll have to modulate".
Once again, thank you.
Jon
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Hi Eddie,
You guys rock!!! What a great, well engineered product - it made installation a breeze. The color code and the actual wire labeling were right on, I couldn't have gotten a better product. And you folks were fast.
Thanks again!
Tom S.
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Your man called me yesterday. I followed his instructions and my wife's Honda now has an input for her mp3 player. Thanks very much for your help!
Rich
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Final follow up. Received and installed today. I was *THIS* close to calling you as I had no sound. Turns out, the MP3 device was paused.
Stupid users :)
Thank you very much for your excellent help, support, and documentation. Oh, and did I mention it got to Sharon, MA pretty darned quick.
Be sure to share this with your management Dwayne.
--
Dave
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Eddie, Thank you so much. I appreciate your immediate attention and action to this matter. Great job!
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I can’t believe someone actually called me back promptly and answered my question.
What great customer service. THANKS
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Thank You !!! Thank You !!! For your prompt service and delivery.
Got the parts!! Special thanks to : Dwayne he not only new what I needed but told me how to put it together when I got it.My Radio works great.
P.S.This is not our 1st order through your company We highly recommend your Company Keep up the great work!!
Have A great Weekend
Diane and Merrill
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Dwayne,
Thanks for the help. I don't know how to contact your boss but please pass to him\her that
I really appreciate the information--especially when you were telling me that I didn't need
to buy one of your kits. I searched a lot of sites in looking for the radio and for installations
kits yours was the best--and your phone help was greatly appreciated.
I will go to some of the forums I searched and mention how helpful you were in determining the kit needed. Thanks a bunch and I will mark your site in my favorites.
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Thank you Installer.com for your great customer service and quick response, I will recommend this site to everyone! Have a nice day!
Christy
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Hi all, Thanks for the
great service. With your advice and parts I was able to get the
GM9-Aux installed successfully, and now I’m enjoying my XM without
static. The hardest part was getting around the headliner for the
antenna, but the dash and radio came out easily.
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Just wanted to let you
know that I got the part today (very fast shipping!) and it
is identical to the oem part! Thank you so much for helping find the
right part for my car, I couldnt have done it myself!
Bobby
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Just wanted to say how
impressed I was with the helpfulness of your site and
how quickly my
stuff came! Much appreciated....
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Dwayne! MERRY CHRISTMAS YOU ARE OFFICIALLY MY CHRISTMAS ELF!!!
Please make sure to pass this along to the owner of the company....... The odrer got here at 8pm last night!!! Now even though we had to delya the order process by a day due to me ordering the wrong parts, and becasue you helped me so much, I will have it saftely under the tree for Christmas moring today!!!
Thank you so much for taking such good care of me! I will reccomemed your company for all my or familys installation needs in the future! I will let you know how the parts work after Christmas when rick gets them installed!
Merry Christmas to eveyone at Installer!
Faitful customer from now on
Trina
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Hi Dwayne,
Thank you for your reply and quick response. We received the dash
kit this morning in Ky, installed it and the new radio/cd and I'm
preparing to leave for Tenn. I really appreciate the great
service. Catherine
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I just wanted to send an email thanking you.
After a week of arguing with several local shops I found exactly
what I needed at your web site the 70-8112 that everybody else told
me didn't exist. I was a little unsure of how it would work so I
called your number off the web site and spoke to Russell, an
Installer who's name I can't remember, and the owner Eddie, everyone
was very helpful and friendly, and explained to me how the part
would work. I ordered it and it was at my doorstep in 2 days. Its
nice to no businesses like you still exist that are knowledgeable
and sell you what you need and not something that may work--if you
do some southern engineering--just to make a buck. For now on all my
parts are coming from Houston, and I will be telling all my friends
about you too. You guys are great and I will be doing business with
you in the future. Thank you very much. Baron
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Thank you so
much for your fine service (web & phone) to guide me to the PIN
which makes the Sirius radio connection to my factory system go from
a bland FM ant. connection to a rocking aux connection!
I am
completely satisfied with your product and service! GM-Jacksonville,
FL
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Hi Dwayne,
Just wanted to let you know that install instructions were just what
I needed and the Mazda harness worked perfectly. Really made this a
quick and easy install. Many thanks!
Bob
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WOW! You guys don't
waste any time - ordered Tuesday, waiting on my doorstep Wednesday!
Very nice! Thanks!
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Got it yesterday and
it looks great with my Alpine! Thank you for carrying this so far
rare product and extra thanks for the speedy ship!
Greg
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Dwayne,
Everything arrived on Monday, and I finished the install of the
Pioneer FH-8000BT in my 2002 Passat. The install went flawless
thanks to your help.
The PAC-SWI interfaced nicely, and the Pioneer 2 din install kit fit
like a glove. Thanks again, you guys are awesome, Paul
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Just wanted to let you know I received my dash
kit this afternoon and everything looks great... I can't
believe how close to OEM the dash kit appears! I really appreciate
your help and your fast service. I just reported on the Mazda5
message board I go to that I have the kit physically in my hands
from Installer.com. This is the first proof we have that the
Metra 99-7509 kit actually exists and that it's available from
Installer.com, so hopefully it'll drum up more orders for you
Thanks again for your and take care, Joe
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I wanted to write to
let you know I am very impressed with your company. I can't
tell you how much I appreciated receiving e-mails letting me know
the status of my order, receiving the right parts, getting the parts
in less than a week and your willingness to ship to an APO
address. I will definitely be a repeat customer and will tell
others about you. Thanks so much,
Patrick P.S. My new radio is in and sounds great!
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I would like to thank
you and your company for your quick turn around on the order. The
PIE-HON AUX was exactly what I needed, and luckily was extremely
easy to install. Again, thanks for the quick delivery and quality
of
my order.
Best regards, Sean
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I want to thank you for your quick
response back to me as my wife is now happy that i got her new radio
to work !
Best of luck too you .
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Dwayne - You're the
man!
I was able to easily install the two items I bought from you and am
now enjoying my Ipod's digital sound at great volume.
Thanks very much for your help both via email and on the phone.
Couldn't have done it without you.
Steve
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Don't do much purchasing
via the web but was pleasantly suprised with my order from you. Kit
was as advertised didn't have to do do any adaptions and every thing
lined up as it should, making the installation easy. I do alot of my
own work and know this isn't always the way it seems to work out.
Anyway I was impressed - Thanks
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Dewayne,
Thank you very much for
all your help!! It is nice to know that there are still
companies out there that take care of their customers. Have a
very Happy New Year. Rob
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You guys rock! I was very
proud and honored to see that you support the troops and ship to APO/FPO
boxes. You have no idea how many companies, especially large
ones, who won't ship APO or FPO. We all appreciate the small things
like that. Thank you so much.
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I called
your tech support about my BMW stereo not working and the guy
got it going for me in under 60 seconds...
awesome
tech support, I will definitely buy from you guys again!
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Yes, your right.. I
did that and bam, sound. Thanks for all your help! Best
Regards, Dale
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I got your website and phone
number from Crutchfield; very impressive.
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Just a short
note to thank you for making great products.
Everything worked ! I really don't remember the
last time things went together the way they should with no
problems of any kind. Best regards, E. K
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You guys rock! You definitely earned me as a
customer.
I ordered on Wednesday, got it on Friday and installed Saturday,
just as I had hoped. Thanks a bunch!
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Just wanted to let you guys
know, i recently bought a wiring kit and dash kit for a 99
mercury mountaineer, and ive installed quite a few systems in my
day, And ive used many different kits,
The Kits You sell were
the easiest and best quality kits ive ever used
Also the shipping was fast and, i also asked a few questions and
they were promptly responded too
keep up the great work, and ill definitely be buying my audio
supplies from you guys again!
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I purchased a wiring harness for my 1997 Toyota Tacoma, in order
to install a Parrot CK3200LS. The harness arrived before the
Parrot, even though I ordered it a day later!!! You guys are
AWESOME!!! I searched 20-30 websites before I checked
yours and got exactly what I needed.
I happen to be a Toyota
Technician working at a dealer in South Florida. I have shown
your product and the Parrot to the parts manager here and given
him both the websites. He was very impressed with the
quality and may be contacting you concerning ordering in
harnesses to stock for installing Parrots for our customers.
;
Thanks again for the top
notch service Rick
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Gentlemen,
I have just installed my patch cord and could not be happier. Please
add me to your list of satisfied customers.
Regards, Jim - Canada
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I called Dwayne a few weeks ago
regarding a 97 Expedition with a Video system wanting to add a
Parrot CK3100 and a Lowrance iWAY 500c GPS. He was gracious
enough to spend about 30 minutes formulating a plan involving an
x3 auxiliary input device which I ended up purchasing from you
guys. The crux of the problem was that the Mach audio system doe
s not like the Parrot connections and there is no wiring harness
yet available to even try. To make a long story short, the plan
was flawless with the Parrot on the x1 channel, the GPS on x2
and I will soon be moving the video system off the FM xmitter to
the x3 Channel.
Thanks!!!
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Dwayne/Nick,
Thanks for the help in getting me rolling
with the CK 3100 parrot. With the harness and a little help
from you guys it was a simple plug & play right into my 1998
ford exploder!!! The system works great, everyone I have asked
about the quality of the sound thought it was crystal clear.
And you guys saved me about $400 that the local installer wanted
to do the job. Thank you again and for all my future projects I
will be coming to you. I have already send several people your
way and will continue to do so.
Best Regards, Michael Los Angeles, CA
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I wanted to let you know that my part arrived
today! I would also like to let you know that my son and
I had gone to several install shops to see if they could
install the new stereo for us into his 91 F150 and we were always
told that it couldn't be done due to the lack of an
adaptable wire harness kit. Thanks to your company my son and
I just finished installing his new stereo in his truck in about 20
minutes!
My son and I THANK-YOU for your very fast service and products!
Sincerely, Ron
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Just to let you know, I needed a hard to find
adapter and called up Monday. You had a LIVE PERSON! answer the
phone on the first ring, answered my question right away, and had
the part in my hand in 2 days! You guys
really run a class act. I am impressed and just wanted to take the
time to thank you for running the kind of business that is so hard
to find these days. I am bookmarking your homepage and look forward
to doing business with
you again.
In awe of your outstanding service:
Jon A
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Hi, just wanted to say that I received my FDAHW
today (not bad considering I live in the United Kingdom). I am very
pleased with the prompt delivery. The adaptor is of excellent
quality and was
easy to to fit. I now have a great sounding ICE system in my Mustang
thanks to you guys. I hope to do business with you again in the
future. Thank you for your top rate customer service.
Kind regards, Ivan
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Eddie,
I got the part in today and installed it. Works great!!! Thanks for
such a
good product and service. I look forward to doing business with you
again.
Thanks Again,
Donny
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Hey guys:
My order came. Everything's in good condition and I must say- that
was
fast! Thanks also for including step-by-step instructions on how
to install the mount kit. That will help the installers greatly.
Again, thanks for the quick turnaround.
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Thank you for your
quickness!!!
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After 2 weeks of sub-zero
temperatures, my son and I finally installed the antenna you shipped
on 1/14 in his '94 Accord wagon. Perfect! Made our day! Thanks.
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Chris, the item arrived
today, exactly what I needed. Thanks, Steve.
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Hi Eddie,
I received your order. That was fast and the cover is great!! Thanks
again for all your help.
I wish you continued success in your business.
Regards, Jay
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I just wanted to write and thank you for the great service I received from your company. Being in the service industry, I know it is rare that a customer will take the time to thank you for great service. Most of
the time people only want to complain to you when they had a bad experience.
My story is pretty crappy how I ended up dealing with you. I actually found you randomly through an internet search. My civic was broken into, and the factory radio was stolen. Since it was so difficult for them to unplug the radio, (duh) they just pulled, and cut off the factory plug too.
I bought a new radio on Ebay, but I needed a factory plug too. I looked a few other places on the net, and was astounded at the prices people wanted for shipping on the tiny metra plug part number 71-1721
that I ordered from you. Other sites were charging ten, eleven, even twelve dollars just for shipping this small part. Locally here in LA, shops had to order the part, and they wanted $20 plus for it, plus tax, and
it would still take 1 week or more.
In conclusion, I just wanted to thank you for the best prices, the most reasonable shipping rates, and the fastest service. You have a repeat customer in me.
Thanks again, Stan
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Thank u very much! Let me
tell u this i live in San Diego and nobody has the
installation kit for the 2005 Altima. If i need something else in
the future
i will make business with u again. I will recommend u to all my
friends.
Thank u again.
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