Our Policy
We started this business years ago
providing parts primarily to professional
installers, over the years we have been discovered by the general public on
the internet, and
now the do it yourselfers that don't want to
pay the money for a pro installer far outnumber the pros.
This has caused some problems, we suddenly started getting flooded by
returns, simply because the average do it yourselfer doesn't
know what will fit his car ! Some customers would
buy several similar items and then return the parts he didn't use after
his installation was finished, most of them open, abused and not
re-sellable. This caused us much grief and almost caused us to stop selling
to non-professionals all together. We tried, but our non-pro customers
insisted they were just as smart as the pros! And I will admit allot of them
are!
This led us to building our extensive online car database (Lookup
your car here - in upper section of each web page) and
adding extensive photos and what fits charts to our website. We
also had to initiate our no refunds policy, after all, if you know enough
to be tearing the dash off your expensive automobile, you should know enough
to choose what parts you need to complete the install.
But let me tell you, even in the PRO install bay, with the complex cars
today, its pretty easy to make a mistake in choosing parts, so we adopted a
very good exchange policy!
We want you to be happy and get your
goodies working in your car!
We also supply as much information as we can on our web site, we supply
all the manufacturers (WHAT FITS) charts, as well as our own
extensive database of cars which we are constantly updating, and our
guys here that try to help you on the phone or through emails, but it is ultimately
up to your installer or you to make sure you know the correct parts before you order.
We are not responsible for errors made
in the manufactures charts and be aware, we do not know everything about every car ever made
(no one does!), even if we do know
one car, your car (even the same make and model) could be completely different, and
since this is the internet, you are probably too far way away for us to
look at your car.
In other words, we try our best to
help, but we can't guarantee the parts you choose
for your car will work like you want them to.
Please be sure of what you need, we do not have any use for parts
returned to us after they have been *tried out*! I cannot
stress with you enough to pull the car apart and try to match up what you
have with the photos that we have on our web site, or email us your photos
of what you have so we can better help you! We can only do our best
with our recommendations and we can't guarantee what our folks tell you is
correct!
BUT DON'T WORRY!! You can
exchange it!
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Exchanges
If you do want to return an item for
exchange you are allowed to do so for 30 days after the original order date.
First get authorization (form at bottom of
this page) for return before you return the
item.
We call this authorization the RA#.
If you send something back to us without an RA# we won't know what to
do with it.
We do not accept any returns without a copy of the original receipt and
the RA# issued by our returns department which must accompany the
item back to us and the RA# must also be on
the outside of the shipping package.When shipping an item back to us for exchange it is
a good idea to ship it back to us with the ability for you to track the
package, it is possible for packages to be lost in the mail and if you track
it and insure it then you minimize your chances for loss.
If the item gets lost in the mail we are not responsible. Please use a
tracking number for your own protection.
If your in a hurry you can get the RA# for the wrong part
and once you have the RA# from us, you can go ahead and order the new part
from our web site so we can ship it to you right away while your returning
the wrong part. Please be sure to mention the RA# on the new order, you can
type it in the notes box on the new order. Once we get the RA back, we can
refund you back the difference on the second order.
Or if you prefer to wait until we receive the part
first and
then we just send you the exchange part then that's alright also (just takes
a bit longer).. (we can email you a bill to cover the shipping and any price
difference there may be)
If you have a defective or broken part and you want to exchange it for a
new one, you will still need an RA# for an exchange! Send
the part back to us with the RA# and we will rush you a new one with no
restocking fee and no new shipping fees.
If you receive the WRONG part from us that
does not match the part you ordered (were human, it happens) please contact
us ASAP and we will fix you up !
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No refunds
All returns will be subject to a 15% restocking
fee.
(defective exchanges for same part have no restocking fee or shipping fee)
No returns AT ALL without authorization number and copy of our original receipt.
No returns on abused parts.
No credits on shipping or labor. |
Alternatives
| Sometimes it is a waste to send back an
inexpensive part, the postage to get it back to us could be more
then the part. Or a part you have opened and played with that is
not re-salable. As an alternative you can always sell this kind
of thing on Ebay, the demand is high and even if the parts are
open, the ebay buyers will take it, and they pay the postage!
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Our Address
Once you receive the RA#, return the package to us
with the RA# on the package and a copy of our receipt inside the
package
Installer.com
4129 Richmond Ave
Houston TX 77027Please don't return the package to us without the RA#, we will not
know what to do with it!
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Packing
| Please pack them well and track them so they wont get lost.
Please send back the items in their package in the condition you
received them, do not
write on or stick adhesive labels to the items packaging or the item, do not
staple or screw
up the item or we will NOT be able to process your order...
(We
recently got an item back
from a
customer and it had a huge adhesive label stuck to it that would not
come off, trying to
unpeel the thing pulled of the items original
label and the manufacturer
wont give us credit for
it now... We got another one back that the customer had stapled the package
shut and stapled
through the item, so now the manufacturer thinks the item is abused and wont
stand behind it.)
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Questions?
| Please feel free to ask ANY questions, you can email us at
help@installer.com or you can give us a call during
business hours 713-626-7631 |
Obtaining an RA# from us
| If you have bought and received an item from us and need to return it to us
for exchange we must issue you a Return Authorization number. (RA#) The
RA# is very important as a tracking number so we do not
loose your item or forget the circumstances of your return.
We talk to many
folks about many things and our memories are not good enough to keep up with
all returns, so the RA# is very important!...
All returned items
MUST have a return authorization number clearly marked on a copy of the original
receipt which must accompany any returns, its also a good idea to write the RA#
on the outside of the package you are sending to us so we can quickly route it
to our returns dept.
DO NOT send us a return without an RA# or we will not know what to do
with it.
After we issue you an RA#, please return the item in a timely
manner, we only keep the RA tickets open for 30 days, if we get nothing from
you in 30 days we will close the RA ticket.
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Fill in this form - You will receive
your RA# by email
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