River Oaks Car Stereo Returns

We want you to be happy and get your goodies working in your car!

We supply as much information as we can on our web site, we supply all the manufacturers (WHAT FITS) charts, as well as our own extensive database of cars which we are constantly updating, and our guys here that try to help you on the phone or through emails, but it is ultimately up to your installer or you to make sure you know the correct parts before you order.

We are not responsible for errors made in the manufactures charts and be aware, we do not know everything about every car ever made (no one does!), even if we do know one car, your car (even the same make and model) could be completely different, and since this is the internet, you are probably too far way away for us to look at your car.

In other words, we try our best to help, but we can't guarantee the parts you choose for your car will work like you want them to.

Please be sure of what you need, we do not have any use for parts returned to us after they have been *tried out*! I cannot stress with you enough to pull the car apart and try to match up what you have with the photos that we have on our web site, or email us your photos of what you have so we can better help you! We can only do our best with our recommendations and we can't guarantee what our folks tell you is correct!

BUT DON'T WORRY!! You can exchange it!

If you do want to return an item for exchange you are allowed to do so for 30 days after the original order date.

First get authorization (form at bottom of this page) for return before you return the item. We call this authorization the RA#.

If you send something back to us without an RA# we won't know what to do with it.
We do not accept any returns without a copy of the original receipt and the RA# issued by our returns department which must accompany the item back to us and the RA# must also be on the outside of the shipping package.

When shipping an item back to us for exchange it is a good idea to ship it back to us with the ability for you to track the package, it is possible for packages to be lost in the mail and if you track it and insure it then you minimize your chances for loss.

If the item gets lost in the mail we are not responsible. Please use a tracking number for your own protection.

If your in a hurry you can get the RA# for the wrong part and once you have the RA# from us, you can go ahead and order the new part from our web site so we can ship it to you right away while your returning the wrong part. Please be sure to mention the RA# on the new order, you can type it in the notes box on the new order. Once we get the RA back, we can refund you back the difference on the second order.

Or if you prefer to wait until we receive the part first and then we just send you the exchange part then that's alright also (just takes a bit longer).. (we can email you a bill to cover the shipping and any price difference there may be)

If you have a defective or broken part and you want to exchange it for a new one, you will still need an RA# for an exchange! Send the part back to us with the RA# and we will rush you a new one with no restocking fee and no new shipping fees.

If you receive the WRONG part from us that does not match the part you ordered (were human, it happens) please contact us ASAP and we will fix you up !

Please pack them well and track them so they wont get lost.

Please send back the items in their package in the condition you received them, do not write on or stick adhesive labels to the items packaging or the item, do not staple or screw up the item or we will NOT be able to process your order...

(We recently got an item back from a customer and it had a huge adhesive label stuck to it that would not come off, trying to unpeel the thing pulled of the items original label and the manufacturer wont give us credit for it now... We got another one back that the customer had stapled the package shut and stapled through the item, so now the manufacturer thinks the item is abused and wont stand behind it.)

If you have bought and received an item from us and need to return it to us for exchange we must issue you a Return Authorization number. (RA#)

The RA# is very important as a tracking number so we do not loose your item or forget the circumstances of your return.

We talk to many folks about many things and our memories are not good enough to keep up with all returns, so the RA# is very important!...

All returned items MUST have a return authorization number clearly marked on a copy of the original receipt which must accompany any returns, its also a good idea to write the RA# on the outside of the package you are sending to us so we can quickly route it to our returns dept.

DO NOT send us a return without an RA# or we will not know what to do with it.

After we issue you an RA#, please return the item in a timely manner, we only keep the RA tickets open for 30 days, if we get nothing from you in 30 days we will close the RA ticket.