Installer.com Customer Testimonials

Hi Eddie, You guys rock!!! What a great, well engineered product - it made installation a breeze. The color code and the actual wire labeling were right on, I couldn't have gotten a better product. And you folks were fast. Thanks again! Tom S.

Final follow up. Received and installed today. I was *THIS* close to calling you as I had no sound. Turns out, the MP3 device was paused. Stupid users :) Thank you very much for your excellent help, support, and documentation. Oh, and did I mention it got to Sharon, MA pretty darned quick. Be sure to share this with your management Dwayne. -- Dave

Eddie, Thank you so much. I appreciate your immediate attention and action to this matter. Great job!

I can’t believe someone actually called me back promptly and answered my question.
What great customer service. THANKS

Thank You !!! Thank You !!! For your prompt service and delivery. Got the parts!! Special thanks to : Dwayne he not only new what I needed but told me how to put it together when I got it.My Radio works great. P.S.This is not our 1st order through your company We highly recommend your Company Keep up the great work!! Have A great Weekend Diane and Merrill

Dwayne, Thanks for the help. I don't know how to contact your boss but please pass to him\her that I really appreciate the information--especially when you were telling me that I didn't need to buy one of your kits. I searched a lot of sites in looking for the radio and for installations kits yours was the best--and your phone help was greatly appreciated. I will go to some of the forums I searched and mention how helpful you were in determining the kit needed. Thanks a bunch and I will mark your site in my favorites.

Thank you Installer.com for your great customer service and quick response, I will recommend this site to everyone! Have a nice day! Christy

Hi all, Thanks for the great service. With your advice and parts I was able to get the GM9-Aux installed successfully, and now I’m enjoying my XM without static. The hardest part was getting around the headliner for the antenna, but the dash and radio came out easily.

Just wanted to let you know that I got the part today (very fast shipping!) and it is identical to the oem part! Thank you so much for helping find the right part for my car, I couldnt have done it myself! Bobby

Just wanted to say how impressed I was with the helpfulness of your site and how quickly my stuff came! Much appreciated....

Dwayne! MERRY CHRISTMAS YOU ARE OFFICIALLY MY CHRISTMAS ELF!!! Please make sure to pass this along to the owner of the company....... The odrer got here at 8pm last night!!! Now even though we had to delya the order process by a day due to me ordering the wrong parts, and becasue you helped me so much, I will have it saftely under the tree for Christmas moring today!!! Thank you so much for taking such good care of me! I will reccomemed your company for all my or familys installation needs in the future! I will let you know how the parts work after Christmas when rick gets them installed! Merry Christmas to eveyone at Installer! Faitful customer from now on Trina

Hi Dwayne, Thank you for your reply and quick response. We received the dash kit this morning in Ky, installed it and the new radio/cd and I'm preparing to leave for Tenn. I really appreciate the great service. Catherine

I just wanted to send an email thanking you. After a week of arguing with several local shops I found exactly what I needed at your web site the 70-8112 that everybody else told me didn't exist. I was a little unsure of how it would work so I called your number off the web site and spoke to Russell, an Installer who's name I can't remember, and the owner Eddie, everyone was very helpful and friendly, and explained to me how the part would work. I ordered it and it was at my doorstep in 2 days. Its nice to no businesses like you still exist that are knowledgeable and sell you what you need and not something that may work--if you do some southern engineering--just to make a buck. For now on all my parts are coming from Houston, and I will be telling all my friends about you too. You guys are great and I will be doing business with you in the future. Thank you very much. Baron

Thank you so much for your fine service (web & phone) to guide me to the PIN which makes the Sirius radio connection to my factory system go from a bland FM ant. connection to a rocking aux connection! I am completely satisfied with your product and service! GM-Jacksonville, FL

Hi Dwayne,
Just wanted to let you know that install instructions were just what I needed and the Mazda harness worked perfectly. Really made this a quick and easy install. Many thanks! Bob

WOW! You guys don't waste any time - ordered Tuesday, waiting on my doorstep Wednesday! Very nice! Thanks!

Got it yesterday and it looks great with my Alpine! Thank you for carrying this so far rare product and extra thanks for the speedy ship! Greg

Dwayne, Everything arrived on Monday, and I finished the install of the Pioneer FH-8000BT in my 2002 Passat. The install went flawless thanks to your help. The PAC-SWI interfaced nicely, and the Pioneer 2 din install kit fit like a glove. Thanks again, you guys are awesome, Paul

Just wanted to let you know I received my dash kit this afternoon and everything looks great... I can't believe how close to OEM the dash kit appears! I really appreciate your help and your fast service. I just reported on the Mazda5 message board I go to that I have the kit physically in my hands from Installer.com. This is the first proof we have that the Metra 99-7509 kit actually exists and that it's available from Installer.com, so hopefully it'll drum up more orders for you Thanks again for your and take care, Joe

I wanted to write to let you know I am very impressed with your company. I can't tell you how much I appreciated receiving e-mails letting me know the status of my order, receiving the right parts, getting the parts in less than a week and your willingness to ship to an APO address. I will definitely be a repeat customer and will tell others about you. Thanks so much, Patrick P.S. My new radio is in and sounds great!

I would like to thank you and your company for your quick turn around on the order. The PIE-HON AUX was exactly what I needed, and luckily was extremely easy to install. Again, thanks for the quick delivery and quality of my order.
Best regards, Sean

I want to thank you for your quick response back to me as my wife is now happy that i got her new radio to work !
Best of luck too you .

Dwayne - You're the man!
I was able to easily install the two items I bought from you and am now enjoying my Ipod's digital sound at great volume.
Thanks very much for your help both via email and on the phone.
Couldn't have done it without you.
Steve

Don't do much purchasing via the web but was pleasantly suprised with my order from you. Kit was as advertised didn't have to do do any adaptions and every thing lined up as it should, making the installation easy. I do alot of my own work and know this isn't always the way it seems to work out.
Anyway I was impressed - Thanks

Dewayne, Thank you very much for all your help!! It is nice to know that there are still companies out there that take care of their customers. Have a very Happy New Year. Rob

You guys rock! I was very proud and honored to see that you support the troops and ship to APO/FPO boxes. You have no idea how many companies, especially large ones, who won't ship APO or FPO. We all appreciate the small things like that. Thank you so much.

I called your tech support about my BMW stereo not working and the guy got it going for me in under 60 seconds...
awesome tech support, I will definitely buy from you guys again!

Yes, your right.. I did that and bam, sound. Thanks for all your help! Best Regards, Dale

I got your website and phone number from Crutchfield; very impressive.

Just a short note to thank you for making great products. Everything worked ! I really don't remember the last time things went together the way they should with no problems of any kind. Best regards, E. K

You guys rock! You definitely earned me as a customer.
I ordered on Wednesday, got it on Friday and installed Saturday, just as I had hoped. Thanks a bunch!

Just wanted to let you guys know, i recently bought a wiring kit and dash kit for a 99 mercury mountaineer, and ive installed quite a few systems in my day, And ive used many different kits, The Kits You sell were the easiest and best quality kits ive ever used
Also the shipping was fast and, i also asked a few questions and they were promptly responded too
keep up the great work, and ill definitely be buying my audio supplies from you guys again!

I purchased a wiring harness for my 1997 Toyota Tacoma, in order to install a Parrot CK3200LS. The harness arrived before the Parrot, even though I ordered it a day later!!! You guys are AWESOME!!! I searched 20-30 websites before I checked yours and got exactly what I needed.

I happen to be a Toyota Technician working at a dealer in South Florida. I have shown your product and the Parrot to the parts manager here and given him both the websites. He was very impressed with the quality and may be contacting you concerning ordering in harnesses to stock for installing Parrots for our customers.

Thanks again for the top notch service Rick

Gentlemen, I have just installed my patch cord and could not be happier. Please add me to your list of satisfied customers.
Regards, Jim - Canada

I called Dwayne a few weeks ago regarding a 97 Expedition with a Video system wanting to add a Parrot CK3100 and a Lowrance iWAY 500c GPS. He was gracious enough to spend about 30 minutes formulating a plan involving an x3 auxiliary input device which I ended up purchasing from you guys. The crux of the problem was that the Mach audio system doe s not like the Parrot connections and there is no wiring harness yet available to even try. To make a long story short, the plan was flawless with the Parrot on the x1 channel, the GPS on x2 and I will soon be moving the video system off the FM xmitter to the x3 Channel.

Thanks!!!

Dwayne/Nick,

Thanks for the help in getting me rolling with the CK 3100 parrot. With the harness and a little help from you guys it was a simple plug & play right into my 1998 ford exploder!!! The system works great, everyone I have asked about the quality of the sound thought it was crystal clear. And you guys saved me about $400 that the local installer wanted to do the job. Thank you again and for all my future projects I will be coming to you. I have already send several people your way and will continue to do so.

Best Regards, Michael Los Angeles, CA

I wanted to let you know that my part arrived today! I would also like to let you know that my son and I had gone to several install shops to see if they could install the new stereo for us into his 91 F150 and we were always told that it couldn't be done due to the lack of an adaptable wire harness kit. Thanks to your company my son and I just finished installing his new stereo in his truck in about 20 minutes!
My son and I THANK-YOU for your very fast service and products!
Sincerely, Ron

Just to let you know, I needed a hard to find adapter and called up Monday. You had a LIVE PERSON! answer the phone on the first ring, answered my question right away, and had the part in my hand in 2 days! You guys really run a class act. I am impressed and just wanted to take the time to thank you for running the kind of business that is so hard to find these days. I am bookmarking your homepage and look forward to doing business with you again.
In awe of your outstanding service:
Jon A

Hi, just wanted to say that I received my FDAHW today (not bad considering I live in the United Kingdom). I am very pleased with the prompt delivery. The adaptor is of excellent quality and was easy to to fit. I now have a great sounding ICE system in my Mustang thanks to you guys. I hope to do business with you again in the future. Thank you for your top rate customer service.
Kind regards, Ivan

Eddie, I got the part in today and installed it. Works great!!! Thanks for such a good product and service. I look forward to doing business with you again. Thanks Again, Donny

Hey guys:
My order came. Everything's in good condition and I must say- that was fast! Thanks also for including step-by-step instructions on how to install the mount kit. That will help the installers greatly.
Again, thanks for the quick turnaround.

Thank you for your quickness!!!

After 2 weeks of sub-zero temperatures, my son and I finally installed the antenna you shipped on 1/14 in his '94 Accord wagon. Perfect! Made our day! Thanks.

Chris, the item arrived today, exactly what I needed. Thanks, Steve.

Hi Eddie,
I received your order. That was fast and the cover is great!! Thanks again for all your help.
I wish you continued success in your business.
Regards, Jay

I just wanted to write and thank you for the great service I received from your company. Being in the service industry, I know it is rare that a customer will take the time to thank you for great service. Most of the time people only want to complain to you when they had a bad experience.

My story is pretty crappy how I ended up dealing with you. I actually found you randomly through an internet search. My civic was broken into, and the factory radio was stolen. Since it was so difficult for them to unplug the radio, (duh) they just pulled, and cut off the factory plug too.

I bought a new radio on Ebay, but I needed a factory plug too. I looked a few other places on the net, and was astounded at the prices people wanted for shipping on the tiny metra plug part number 71-1721
that I ordered from you. Other sites were charging ten, eleven, even twelve dollars just for shipping this small part. Locally here in LA, shops had to order the part, and they wanted $20 plus for it, plus tax, and
it would still take 1 week or more.

In conclusion, I just wanted to thank you for the best prices, the most reasonable shipping rates, and the fastest service. You have a repeat customer in me.

Thanks again, Stan

Thank u very much! Let me tell u this i live in San Diego and nobody has the installation kit for the 2005 Altima. If i need something else in the future i will make business with u again. I will recommend u to all my friends. Thank u again.