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Returns and Exchanges |
Our Policy
We want you to be happy and get your goodies working in your car!
We supply as much information as we can on our web site, we supply all the manufacturers (WHAT FITS) charts, as well as our own
extensive database of cars which we are constantly updating, and our guys here that try to help you on the phone or through emails, but it is ultimately
up to your installer and you to make sure you order the correct parts.
We do our best, but we are not responsible for errors in the manufactures charts, and we do not know everything about every car ever made
(no one does!), even if we do know one car, your car (even the same make and model) could be completely different, and
since this is the internet, you are probably too far way away for us to look at your car.
In other words, we try our best to
help, but we can't guarantee the parts you choose
for your car will work like you want them to.
Please be sure of what you need, we do not have any use for parts
returned to us after they have been *tried out*! I cannot
stress with you enough to pull the car apart and try to match up what you
have with the photos that we have on our web site, or email us your photos
of what you have so we can better help you! We can only do our best
with our recommendations and we can't guarantee what our folks tell you is
correct!
BUT DON'T WORRY!! You can
exchange it!
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Exchanges
If you want to exchange an item
you are allowed to do so for 30 days after the original order date.
First get authorization (form at bottom of
this page) before you return the
item.
We call this authorization the RA#.
If you send something back to us without an RA# we won't know what to
do with it.
We do not accept any returns without a copy of the original receipt and
the RA# issued by our returns department which must accompany the
item back to us and the RA# must also be on
the outside of the shipping package.When shipping an item back to us for exchange it is
a good idea to ship it back to us with the ability for you to track the
package, it is possible for packages to be lost in the mail and if you track
it and insure it then you minimize your chances for loss.
If the item gets lost in the mail we are not responsible. Please use a
tracking number for your own protection.
If your in a hurry you can get the RA# for the wrong part
and once you have the RA# from us, you can go ahead and order the new part
from our web site so we can ship it to you right away while your returning
the wrong part. Please be sure to mention the RA# on the new order, you can
type it in the notes box on the new order. Once we get the RA back, we can
refund you back the difference on the second order.
Or if you prefer to wait until we receive the part
first and
then we just send you the exchange part then that's alright also (just takes
a bit longer).. (we can email you a bill to cover the shipping and any price
difference there may be)
If you have a defective or broken part and you want to exchange it for a
new one, you will still need an RA# for an exchange! Send
the part back to us with the RA# and we will rush you a new one with no
restocking fee and no new shipping fees.
If you receive the WRONG part from us that
does not match the part you ordered (were human, it happens) please contact
us ASAP and we will fix you up !
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No refunds
All exchanges will be subject to a 25% restocking fee.
(defective exchanges for same part have no restocking fee or new shipping fee)
No exchanges AT ALL without authorization number and copy of our original receipt.
No exchanges on used or abused parts.
No credits on shipping or labor.
No Refunds. |
Our Address
Once you receive the RA#, return the package to us
with the RA# on the package and a copy of our receipt inside the
package
Installer.com
4129 Richmond Ave
Houston TX 77027Please don't return the package to us without the RA#, we will not
know what to do with it!
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Packing
| Please pack them well and track them so they wont get lost.
Please send back the items in their package in the condition you
received them, do not
write on or stick adhesive labels to the items packaging or the item, do not
staple or screw
up the item or we will NOT be able to process your order...
(We
recently got an item back
from a
customer and it had a huge adhesive label stuck to it that would not
come off, trying to
unpeel the thing pulled of the items original
label and the manufacturer
wont give us credit for
it now... We got another one back that the customer had stapled the package
shut and stapled
through the item, so now the manufacturer thinks the item is abused and wont
stand behind it.)
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Questions?
| Please feel free to ask ANY questions, you can email us at
help@installer.com or you can give us a call during
business hours 713-626-7617 |
Obtaining an RA# from us
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If you have bought and received an item from us and need to return it to us
for exchange we must issue you a Return Authorization number. (RA#)
The RA# is very important as a tracking number so we do not
loose your item or forget the circumstances of your return.
We talk to many
folks about many things and our memories are not good enough to keep up with
all returns, so the RA# is very important!...
All returned items
MUST have a return authorization number clearly marked on a copy of the original
receipt which must accompany any returns, its also a good idea to write the RA#
on the outside of the package you are sending to us so we can quickly route it
to our returns dept.
DO NOT send us a return without an RA# or we will not know what to do
with it.
After we issue you an RA#, please return the item in a timely
manner, we only keep the RA tickets open for 30 days, if we get nothing from
you in 30 days we will close the RA ticket.
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Fill in this form - You will receive your RA# by email
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We Install at Our Houston Store! Founded 1990 |
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